Tourists Granted Greater Consumer Protections Under New UNTWO Proposal

Tourists will be granted greater consumer protections under a new proposal by the World Tourism Organization (UNWTO).

The International Code for the Protection of Tourists hopes to make support available to tourists impacted by emergency situations globally more consistent.

In its first meeting, a committee in charge of formulating the policy adopted a plan of action for a common framework.

UNWTO Secretary-General Zurab Pololikashvili said: “Uncertainty and a lack of trust in travel are among the biggest challenges we face as we work to restart tourism. An International Code for the Protection of Tourists will be a landmark step towards addressing this.”

The committee aims to restore tourists’ confidence in travel with a defined set of clear guidelines including real-time information for tourists, contingency plans and coordination to minimise disruptions, and training tourism stakeholders to help tourists during emergencies.

It will also come up with effective tourist repatriation procedures.