Desire to Travel To Rise In 2026, CAA Reports

Research conducted by the UK Civil Aviation Authority demonstrates rising passenger numbers are expected to continue in 2026.

Almost a third of consumers are planning to fly more in 2026 in comparison with 2025 figures. 

The survey reflects a growing  thirst to continue flying in 2026, with  desire especially strong amongst younger consumers. Nearly half (47%) of 18-34 year olds plan to take more flights this year, with 29% of 35-54 year olds longing to take more flights and those aged 55 and over remaining steady at 22%. 

Raising to 88%, overall satisfaction with the air travel experience is at an all-time high, with respondents being satisfied with their overall experience. This percentage reflects the highest levels of satisfaction since tracking began in 2016. 

Over half of consumers (55%) expect their flying habits to stay the same this year, although certain vulnerable groups continue to face barriers when flying. Passengers with disabilities and accessibility needs remained less likely to have flown in the past 12 months (42%) with overall satisfaction lower (82%). 

A lower satisfaction rate was recorded amongst 80% of passengers who do not consider themselves digitally confident. 

Research has also shown that the number of consumers making complaints following disrupted flights has remained stable at 15%, with satisfaction of complaints handling has notably increased to 72%, reflecting a 10% increase from 2025. 

Research has also revealed that overall satisfaction with value for money is the highest it has been since 2021, rising to 76%. 

In reference to the research conducted, Selina Chadha, Group Director of Consumers and Markets at the UK Civil Aviation Authority said, “Consumers want to fly more and 2026 is lining up to be another year of growth, fuelled by demand from younger passengers.” 

“While it is encouraging that 88% of consumers are satisfied with their overall experience of flying, this figure drops for certain vulnerability groups – including those with accessibility/disability needs, those facing digital barriers and those facing financial constraints.”

Chadha concluded, “It’s good to see passenger satisfaction with complaints handling increasing and we’d encourage the industry to continue focussing on making sure they deal with passenger complaints as efficiently as possible.”