2016 ASQ Award: Sanya Airport Wins 2nd 'Best Airport by Size: 15-25M Passengers's

(Source: Sanya Tour)

Airports Council International (ACI) recently announced the winners of the 2016 Airport Service Quality (ASQ) Awards.

Sanya Phoenix International Airport won second place among the 2016 ASQ Award winners for “Best Airport by Size: 15-25 Million Passengers.”

The award marks another accolade received by the Sanya Phoenix International Airport since it clinched three awards at the 2015 ASQ Awards:

-”Best Airport by Size: 5-15 Million Passengers”: 1st place

-“Best Airport in Asia-Pacific (over 2 million passengers per year)”: 2nd place

-“Best Airport by Size and Region (Asia-Pacific/5-15 million passengers per year)”: 1st place

(Source: Sanya Tour)

About ASQ program

ASQ, the world’s premier passenger service benchmarking program for airports, delivered over 600,000 in-depth passenger surveys at over 300 airports across more than 80 countries worldwide last year. The 2016 results represent the world’s best in class airports where improving the customer experience is concerned—appraised by passengers while they are traveling and the experience is fresh in their minds.

The ASQ Survey covers 34 key service areas and includes 8 major categories such as access, check-in, security, airport facilities, food and beverage, retail and more. All participating airports use the same survey questions, creating an industry standard set of responses that allows participants to track and analyze their performance, as well as benchmark results against airports across the globe. All participating airports can view the ASQ survey results of all other participating airports on a confidential basis.

Sanya Airport became one of the members of the ASQ program in 2009.