Publish Time:2017-11-28 10:37:48Source:http://www.breakingtravelnews.com
【Introduction】:British Airways has introduced Mandarin-speaking customer service representatives at Heathrow Terminal 5, to help customers on their journey through the airport.
British Airways has introduced Mandarin-speaking customer service representatives at Heathrow Terminal 5, to help customers on their journey through the airport.
The team, who are fluent in both English and Mandarin, assist customers at check-in, at the departure gate and on arrival in to Heathrow.
Although the team are available to help anyone, they will be working at times to coincide with the departure or arrival of customers on British Airways’ ten weekly flights to Shanghai, and the seven weekly flights to Beijing.
At check-in the team greet customers and help them drop off their bags, print their boarding passes and assist them through security.
At the gate, they make announcements in Mandarin for customers on the Shanghai and Beijing flights.
And on arrival, they meet the plane, greet customers and help those who have particularly tight connection times.
The team will be equipped with technology including iPads so that they can help with any queries the customers have and liaise with other parts of the airport if necessary.
The introduction of the team means that Mandarin-speaking customers will be able to communicate in their own language with British Airways’ staff at the airport as well as in the sky.
The airline has Mandarin-speaking cabin crew based in Shanghai and Beijing who operate flights to and from London, to help customers on board.
In total, the airline employs 46 Mandarin-speaking cabin crew.
Richard Tams, British Airways executive vice president for Greater China, said: “For those who do not have English as their first language, the airport can be a daunting place.
“Our new team of Mandarin-speaking customer service representatives are there to ease concerns for these customers, and to help make their journey through the airport, whether they’re arriving or departing, as smooth as possible.
“We hope this team are the perfect addition to our team of Mandarin-speaking cabin crew, offering customers advice and support in Mandarin at every stage of their journey.”
On top of the Mandarin-speaking customer service representatives and cabin crew, British Airways offers a number of other services for Chinese customers.
This includes tailored menus for flights to China, as well as Mandarin and Cantonese-speaking customer relations teams to help customers before or after they travel.
Sanya Airport successfully opened...
Vegas Strip hosting a 'Friends' weekend
Germany's tourism and hotel industry...
Hungary's tourism industry keeps booming
Chinese tourists in Turkey up 40 pct...
Mexican contestant crowns Miss Tourism...
Asia Pacific tourism outlook: Mostly...
China-U.S. forum calls for closer...
Providing a platform for communication:...
Head of Visit Finland Paavo Virkkunen:...
WTCF Helsinki Fragrant Hills Tourism...
WTCF Participates in the Beijing Expo...
“Discover Moscow Dialogue on Tourism...
The 7th China International Cruise...
Florence| Victoria| Torino| Sevilla| Chinese Friendly International| Innova TaxFree Group| World Travel & Tourism Council| World Tourism Organization| Pacific Asia Travel Association| Beijing Tourism Development Commission| UN| WINTAC Business Development GmbH| WEN WEI PO| Via Hansa| TUI AG| The Beijing News| Taikang Life Insurance Co.| Skyscanner| Sina.com| Shanghai Spring International Travel Service| MasterCard| Kuoni| Kempinski Hotels| JTB| Okura Nikko Hotel Management Co., Ltd.| ICBC| Hong Kong Airlines| HanaTour| Four Seasons Hotels and Resorts| DFS| Ctrip.com| Costa Crociere S.p.A.| Club Med| Chinese National Geography| China UnionPay| China Travel Service| China Southern Airlines| China News Service| China International Travel Services| China Daily| CYTS| CCTV| China Association of Private Equity| Chengdu Shuangliu International Airport| Carnival Corporation & Plc| Capital Airports Holding Company| CAISSA| BTG International Travel & Tours| Beijing UTour| Beijing Tourism Group| Beijing Gongmei Group| Beijing Capital International Airport| American Tours International| American Express| America Asia Travel Center Inc.| Air China| Abercrombie & Kent| Zurich| Zhangjiajie| Yangzhou| Xiamen| Xi’an| Wuhan| Wellington| Washington| Wales| Vienna| Veliko Tarnovo| Vancouver| Valletta| Toronto| Tianjin| Thessaloniki| Tel Aviv-Yafo| Taiyuan| Sofia| Athens| Shanghai| Seoul| Sapporo| Sanya| San Francisco| Rome| Riga| Rabat| Qingdao| Prague| Pomorie| Plovdiv| Penang| Paris-Île de France| Ottawa| Nicosia| Nice| Nanjing| Mudanjiang| Moscow| Monterrey| Minsk| Milan| Marigot| Macao| Luoyang| Los Angeles| London| Lisbon| Kunming| Kathmandu| Jiaozuo| Jakarta| Houston| Hong Kong| Helsinki| Harbin| Hangzhou| Hamburg| Gwangju| Guangzhou| Geneve| Fez| Edinburgh| Dublin| Dubai| Dalian| Copenhagen| Colombo| Chongqing| Chengdu| Casablanca| Cairo| Busan| Buenos Aires| Budapest| Brussels| Boston| Berlin| Beijing| Barcelona| Bangkok| Bandung| Astana| Amsterdam| Altay| Almaty
E-Mail Login|Contact Us|Careers|Legal disclaimer
世界旅游城市联合会版权所有 备案号:京ICP备19050424号-1
Our legal counselors: lawyer Song Yunfeng & lawyer He Wen, both from Dacheng Law Offices