Shanghai hotel uses blockchain to safeguard customer health during Covid-19

Cleaning records of key hotel infrastructure like air conditioners, pools and public areas soon will be stored on the blockchain at one InterContinental hotel branch in Shanghai.

IHG recently announced that it had partnered with VeChain, and third-party accreditation and certification firm DNV GL to develop a blockchain system that allows its guests to inspect the cleaning history in its hotel down to the rag and chemicals used in the process. Guests will be able to scan QR codes placed throughout the hotel to check when that area was cleaned last.

“In the new norm that is COVID-19, customers’ desire for trust (in every aspect of life) is huge. Blockchain technology will become an important guarantee for multi-party cooperation and mutual trust between different participants,” said Yang Lu, the co-founder of VeChain to Guangming Daily.

The hotel is located in the National Convention and Exhibition Centre (NECC). Eventually, in-person events will resume, and key to building confidence for attendees to return is a higher standard of cleanliness that can be verified by the guest.

The hotel is also incorporating delivery robots for room service, ensuring that the interaction between guest-and-hotel is as contactless as possible.