ANA Receives 5-Star Rating from SKYTRAX for Six Consecutive Years

All Nippon Airways (ANA) has been awarded the maximum 5-Star rating under the World Airlines Star Ratings (http://www.airlinequality.com/ratings/) by the UK-based company SKYTRAX (*1), for the sixth consecutive year since 2013. ANA remains the only 5-Star rated airline in Japan, and one of very few such airlines around the world.

SKYTRAX only awards the 5-Star rating to airlines whose passengers can experience "5-Star level" service in more than 800 categories ranging from airport to in-flight services. The award of this sixth consecutive 5-Star rating represents SKYTRAX's recognition of the consistently high-quality level of service achieved by ANA's staff as well as the airline's efforts to constantly improve its products and services to make passengers' flights safer and more comfortable.

ANA is committed to maintaining the SKYTRAX 5-Star rating by ensuring a thorough focus on customer service throughout the group, working to provide an even more comprehensive and sophisticated service to all of our passengers.

In addition to receiving the 5-Star rating in 2017 in appreciation to our high service level, we have continued striving to provide genuine hospitality as a Japanese airline, and also carried out the following initiatives over the past year:

・ Launched a daily "Chef Service" at ANA LOUNGE at the international terminal at Haneda Airport, where the chef directly serves customers, allowing guests to enjoy delicious and freshly-prepared food.

・ Set up a new "Star Wars ANA Kids Lounge" inside ANA LOUNGE at Haneda Airport Terminal 2. The lounge provides a safe, entertaining environment for younger children, equipped with slides, long sofas, picture books, and soft matting on the floor.

・ Started providing sake in Economy Class on international flights, earning very favorable reception.

・ Deployed the newest model Boeing 787-9 on all flights to Honolulu.

・ Became the first Japanese airline to introduce the Airbus A321neo aircraft on domestic flights. With electrically powered seats in Premium Class and personal monitors for every seat, which is a first for ANA's domestic route flights, the A321neo aircraft provides a completely new in-flight experience.

・ Renovated the domestic ANA LOUNGE at Sapporo airport with renowned architect Kengo Kuma. The renovation includes a new ANA SUITE LOUNGE, ANA's highest-grade lounge for premium passengers on domestic routes, creating a venue for the enjoyment of ANA's unparalleled hospitality.

・ Introduced the new ANA Fast Travel boarding service at Sapporo airport, following a successful roll out at Haneda Airport Terminal 2.

・ Improved the cabin crew training and systems for sharing information in order to provide an even more personalized service for each passenger.

(*1) SKYTRAX, founded in 1989, is an airline industry rating company based in London, England. In addition to rating airlines 1-Star through 5-Star at the World Airline Ratings, SKYTRAX also hosts the annual World Airline Awards, which recognize and reward airlines selected from more than 200 airlines worldwide based on the results of SKYTRAX's on proprietary online surveys and other surveys. ANA's record of success at the World Airline Awards is listed below.

◆ 2011 World's Best Airport Services / Staff Service Excellence, Asia

◆ 2012 Best Transpacific Airline

◆ 2013 World's Best Airport Services / Best Cabin Cleanliness

◆ 2014 World's Best Airport Services / Best Transpacific Airline

◆ 2015 World's Best Airport Services / Best Airline Staff in Asia

◆ 2016 World's Best Airport Services / Best Airline Staff in Asia

◆ 2017 World's Best Airport Services / Best Airline Staff in Asia

Contact: ANA Corporate Communications, TEL +81-3-6735-1111, publicrelations@ana.co.jp

About ANA

Following the "Inspiration of Japan" high quality of service, ANA has been awarded the respected 5-Star rating from SKYTRAX for six consecutive years starting in 2013. Additionally, ANA has been recognized by Air Transport World as "Airline of the Year" three times in the past 10 years - 2007, 2013 and 2018, becoming one of the few airlines winning this prestigious award for multiple times.

ANA was founded in 1952 with two helicopters and has become the largest airline in Japan, as well as one of the most significant airlines in Asia, operating 85 international routes and 116 domestic routes. ANA offers a unique dual hub model which enables passengers to travel to Tokyo and connect through the two airports in the metropolitan Tokyo, NARITA and HANEDA, to various destinations throughout Japan, and also offers same day connections between various North American, Asian and Chinese cities.

ANA has been a member of Star Alliance since 1999 and has joint venture partnerships with United Airlines, Lufthansa German Airlines, Swiss International Airlines and Austrian Airlines.

Besides the full service and award winner carrier ANA, the ANA Group has two LCCs as consolidated subsidiaries, Vanilla Air Inc. and Peach Aviation Limited. The ANA Group carried 52.1 million passengers in FY2016, has approximately 39,000 employees and a fleet of 260 aircraft. ANA is a proud launch customer and the biggest operator of the Boeing 787 Dreamliner.