Helsinki Signs Agreement with WTCF and Tencent to Provide Intelligent Tourism Services to Chinese Tourists

Publish Time:2017-09-20 15:22:22Source:WTCF

【Introduction】:Helsinki, Tencent and World Tourism Cities Federation (WTCF) have signed a tripartite cooperation agreement

From left to right: Shu Zhan,  General Manager of Tencent Tourism; Su Yu, Secretary-General of WTCF; Laura Aalto, CEO of Helsinki Marketing

Helsinki, Tencent and World Tourism Cities Federation (WTCF) have signed a tripartite cooperation agreement, according to which Helsinki will serve as an intelligent tourism model for China outbound tourism. This cooperation combines Helsinki as an intelligent tourist destination with the media influence, product services and advanced technologies of Tencent. The agreement was signed at the WTCF Los Angeles Fragrant Hills Tourism Summit 2017.

The cooperation will utilise network broadcasts, a WeChat official account, mini programmes, AR techniques, panoramic maps, big data and other related product services to provide convenient and diversified services for Chinese travellers. Users will be able to experience the urban culture of Helsinki through network broadcasts and other mobile product services, while a Helsinki mini application designed especially for travellers will be made available to almost one billion Tencent users.

The mini programme will allow Tencent users to access important information about Helsinki and local services, as well as pictures, videos, maps, intelligent translations, one-touch SOS function and even online tax returns. Helsinki will also launch its own WeChat public account by the end of this year.

Designated as City of Design in 2012 by UNESCO and described as the third coolest place to visit in 2017 by National Geographic Traveller, Helsinki is a modern city that offers functional design, unique gastronomy and maritime appeal. Helsinki also offers lively events all year round.

“Helsinki joined the WTCF in 2014. Membership has already proven to be valuable, especially for enabling new business contacts and opening significant opportunities for cooperation in China. The importance of cities continues to grow, especially within the tourism industry, which is why it is important that Helsinki is part of this federation of tourism cities, We are very honoured that we were selected to be the host city of the WTCF Fragrant Hills Tourism Summit 2019 earlier today ” says Laura Aalto, CEO of Helsinki Marketing.

“Cooperation with Tencent and WTCF is a huge opportunity for Helsinki to be seen on the biggest digital platform in China. We are very excited about this project. Our cooperation with the world’s top internet company Tencent, using its media promotion and product platform to display various aspects of Helsinki and serve Chinese outbound tourists, represents a great advance in innovation. Helsinki is the shortest and fastest route between Asia and Europe, which has helped Helsinki become the leading long-haul airport in Northern Europe. Launching this program will help make Helsinki as a destination and its attractions more accessible to Chinese travellers,” says Laura Aalto, CEO of Helsinki Marketing.

Number of Chinese Travellers to Helsinki Continues to Climb

Helsinki has become increasingly popular among Chinese tourists in recent years. The number of registered overnight stays by Chinese travellers in Helsinki has more than doubled in the past five years, reaching almost 105,000 in 2016. During the first six months of 2017 alone, the number of overnight stays of Chinese visitors increased 43.6 percent compared to the same period in 2016.

The growth of the number of Chinese visitors has been supported by Finnair’s focused Asian strategy, as a result of which flight connections between Helsinki and China are excellent. There are direct flights between 6 major Chinese cities (Beijing, Shanghai, Guangzhou, Hong Kong, Chongqing and Xi’an) and Helsinki, and Finnair will launch direct flights between Nanjing and Helsinki in May 2018.

“Finnair’s direct flights from Helsinki to seven destinations in China create a strong base for attracting Chinese travellers to Finland. Helsinki’s future appearance on WeChat is an excellent way to raise awareness about Helsinki among Chinese travellers,” says Juha Järvinen, Chief Commercial Offer at Finnair. "Travel planning and decision-making in China have already moved onto mobile platforms, and the Finnish tourism industry should utilise this," Järvinen continues.

Background information:

Helsinki Marketing

Helsinki Marketing is a marketing company owned by the City of Helsinki. Helsinki Marketing is responsible for Helsinki’s operative city marketing and business partnerships. 

Official website: (The Chinese site will be launched by the end of 2017.)

Image bank:

The Helsinki We-chat "mini program" is also expected to launch at the end of this year.

World Tourism Cities Federation (WTCF)

World Tourism Cities Federation (WTCF), which was voluntarily formed by famous tourism cities and tourism-related institutions in the world under the initiative of Beijing, is the world’s first international tourism organization focusing on cities. Established on 15 September 2012 in Beijing, its headquarters and Secretariat of WTCF are based in Beijing, and Chinese and English are its official languages.

Guided by the core vision of Better City Life through Tourism, WTCF provides services to its members that cover the entire tourism industrial chain. It aims to facilitate exchanges and cooperation among members, spread the experience of tourism city development, promote tourism products and resources, and contribute to the development and prosperity of world tourism industry. Starting with 58 founding members, WTCF has now grown into an international tourism organization with 128 city members, 65 institutional members and 6 branches. City members cover 62 countries and territories. Its institutional members include travel agencies, mass media, airports, airline companies, hotel groups, cruise companies and financial firms. With its growing appeal, capacity, leadership and influence in the tourism industry, WTCF is credited as the fastest-growing international tourism organization.

In the future, WTCF will continue to promote win-win development between and among cities and institutions and build a wider platform for all members.


Founded in November 1998, Tencent is a leading provider of online value-added services in China. Since its establishment, Tencent has maintained steady growth under its user-oriented operating strategies. Tencent provides social platforms and digital content services as part of its “Connection” strategy. Tencent’s leading Internet platforms in China – QQ (QQ Instant Messenger), Weixin/WeChat,, QQ Games, Qzone, and Tenpay – represent China's largest Internet community and meet the various needs of Internet users, including communication, information, entertainment, financial services and others. As of 31 March 2017, QQ had 861 million monthly active user (MAU) accounts while its peak concurrent user accounts reached 266 million. The combined MAU of Weixin and WeChat was 938 million. The development of Tencent has profoundly influenced the ways hundreds of millions of Internet users communicate with one another, as well as their lifestyles. It also offers possibilities of introducing a wider range of applications to the China’s Internet industry.

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