Information on Coronavirus in Tuscany

Answers to the most important questions for anyone travelling or planning to travel in Tuscany

What is the situation at the moment in Tuscany?

Like all of Italy, Tuscany is currently classified as a “zona protetta” – protected zone. At this time, travelling is allowed only for reasons of proven need. The Italian government implemented extraordinary measures to contain the Covid-19 epidemic.

A lockdown is currently in place in Italy, with the closure of non-essential businesses. Freedom of movement has been restricted to reasons of absolute urgency, health, work or return to one’s home.

The Italian government has planned the gradual reopening of commercial businesses by 1 June 2020, with the adoption of specific procedures for the health and safety of workers and customers.

Tuscany and Italy possess one of the most efficient healthcare systems in the world. Tuscany guarantees to all non-Italians currently in the region the same healthcare that it offers to its citizens: universal, public and free to all.

Are the region's access points open?

Ports, Airports, stations and motorways are open and operational. Check the status of your flight on the flight company’s website.

All travellers entering Italy, even if asymptomatic, are obliged to immediately notify the local health authority and are subject to health surveillance and fiduciary isolation for a period of fourteen days at the home or residence stated at the time of boarding.

On boarding, a statement must be provided, which states:

a) reasons for travelling (for urgent matters, health, work or to return home)

b) full address of the house or dwelling in Italy where the period of health surveillance and fiduciary isolation will be carried out and any means of private transport that will be used to travel the stated address

c) landline or mobile telephone number where communications can be received during the entire period of health surveillance and fiduciary isolation

The local health authorities that must be informed of your arrival are:

Asl central Tuscany (Florence, Prato, Pistoia, Empoli): 0555454777 rientrocina@uslcentro.toscana.it

Asl northwest Tuscany (Pisa, Livorno, Lucca, Massa Carrara, Viareggio): 050.954444

rientrocina@uslnordovest.toscana.it

Asl southeast Tuscany (Arezzo, Grosseto, Siena): 800.579579

rientrocina@uslsudest.toscana.it

As advised by the Ministry of Health, Toscana Aeroporti, the company that manages Tuscany’s airports, has been measuring body temperatures on all passengers arriving in the region.

Arrival and departure of public transport

Public transport is running regularly in order to enable necessary travel, but with special measures to allow social distancing and intensified cleaning. For up-to-date information we recommend that you visit the Region’s official website with real-time updates on the public transport situation: regione.toscana.it/speciali/muoversi-in-toscana

Are Tuscany’s museums and attractions closed?

Museums, theatres and all high footfall places are currently closed. All public events are cancelled. Museums are expected to reopen on 18 May 2020. Parks and public gardens have been reopened, with specific measures implemented for social distancing.

What precautions has the Tuscany health system taken to protect residents and visitors?

The Tuscan Region guarantees its constant collaboration with the national health authorities and with the regional health offices, which are on alert and continuously kept informed with regards to operational updates and guidelines codified at national level.

The situation is being constantly monitored by the local health authorities, which guarantee the sanitary control of Tuscany via the adoption of actions and measures specifically geared towards prevention. Daily disinfection of regional trains and all local public transport has been intensified. In Tuscany’s airports, public spaces are being sanitised on a regular basis and handwash dispensers are available across the terminals.

Can I cancel a trip?

All Italy is currently classed as a protected zone. The general cancellation terms and conditions of the hotel/accommodation or tour operator will apply. For detailed information, please contact the hotel or accommodation that you have booked, and possibly your insurance company, if you have stipulated a cancellation policy for the trip.

If you decide to cancel your trip to Tuscany, we nevertheless suggest that you check with the accommodation or tour operator if it is possible to change the booking to another date.

Once I’m in Tuscany, who can I contact in case of emergency?

In Tuscany you can get in contact with the health authorities by calling the 24/7 public freephone number set up by the Ministry of Health: 1500

To provide official information on Covid-19: the regional government has made a freephone number available to citizens through the regional helplines, which will be answered by trained operators. The service is designed to provide guidance and instruction about the measures and action taken by the Tuscan Region on Coronavirus. The freephone number that you can call is 800556060, option 1, open from Monday to Friday, 9am to 6pm.

For those who have come into close contact with confirmed cases of Covid-19, the afore-stated contact details for the local health authorities remain available.

If you are a Tour Operator and would like to receive information about the destination, write to contact@toscanapromozione.it

What should I do to ensure I have a safe trip?

Here are some straightforward rules to help contain infection from Coronavirus.

Wash your hands frequently with soap and water or use an alcohol- d gel

Avoid close contact with people, keeping a distance of at least 1.8 metres

Do not shake hands or hug until the emergency has subsided

Do not touch your mouth, eyes or/and nose with your hands

Cover your mouth and nose with a disposable tissue when you sneeze or cough, or sneeze or cough into the inner fold of your elbow

If you have flu-like symptoms, do not go to the hospital emergency room or to a doctor’s surgery; call the freephone number 1500

Clean surfaces with chlorine- or alcohol- d disinfectants

Use face protection during all social contact

Do not share bottles and glasses, especially during exercising

Do not take antiviral medication or antibiotics unless prescribed by a doctor

MADE IN CHINA products and packages from China are not hazardous.

Pets do not spread the new Coronavirus. It is always good practice to wash your hands after being in contact with animals.

How can I stay updated as the situation develops?

The Tuscan Region has activated a special section on its website where you can find all information and updates, from health ordinances to logistical changes:

https://www.regione.toscana.it/-/coronavirus